Community operations
Connect
by AIONEUX.
The community operations platform that unifies visitor management, facility bookings, service desk, vendor compliance and security operations in a single multi-tenant SaaS.
6
Modules
6
Highlights
1
Platform
Built for the teams that feel this every day.
Built for residential communities, mixed-use developments, property management firms and facility operators that run multiple sites and need one platform for residents, security, vendors and back-office teams.
Category
Community operations
Modules
6 connected
The problem we solve
Day-to-day community operations are typically split across five or six tools — visitor logbooks, booking spreadsheets, complaint email inboxes, vendor folders and security WhatsApp groups — leaving no audit trail, no SLA visibility and no single record of truth. Connect consolidates all of it in a tenant-isolated, mobile-ready platform with role-based portals for every persona.
The shape of Connect in six lines.
A quick read of what makes this product different. Each line below maps to deeper detail in the next chapter.
Multi-tenant by design — every tenant's data is scoped at the database layer, never visible across tenants
Nine purpose-built portals — resident, guard, organizer, retailer, vendor, tenant admin, super admin, service desk, event organizer
Production-grade audit trail — every approval, transition and edit is timestamped and traceable
Modular and feature-flagged — switch capabilities on or off per tenant without redeploying
Web, tablet and mobile-responsive — works on any modern browser without an app install
Built for the GCC — bilingual-ready, regional payment providers, ICA / Emirates ID and WhatsApp Business integrations
6 connected modules. One platform.
// platform.modules
Each module below ships with AIONEUX Connect. They share data, identity and audit so you don't end up integrating yourself.
Member portal & community life
- Resident dashboard with bookings, tickets, announcements and unit information at a glance
- Multi-unit residency support — primary, secondary, family, tenant and owner roles per unit
- Community announcements scoped tenant-wide, by city, area, community or specific tower
- Events with RSVP, photo galleries, ratings and per-event organizer workflows
- Community ads marketplace with retailer self-service and admin moderation
- Resource library and community rule book for handbooks, bylaws and procedures
GatePass visitor management
- Walk-in, QR pre-authorisation, whitelist and auto-approve flows for every visitor type
- Resident-approved entry — every visit requires a 6-digit OTP from the unit's primary resident
- Hashed visitor IDs and normalised mobile numbers — no plaintext credentials persisted
- Tenant watchlist and platform-wide blacklist with severity levels and manager approvals
- Optional integrations: Emirates ID chip reader, camera OCR, gate hardware relay (Hikvision, CAME, Dahua)
- Configurable retention, photo capture, OTP timeout and auto-approve windows per tenant
Service Desk & SLA management
- Departments, teams, agents and skills modelled like a full ITSM platform
- Multi-channel intake — web portal, email-to-ticket (IMAP), API and admin console
- Configurable SLA policies per priority, request type, department or community with business-hour calendars
- Automation, escalation, canned replies, signatures, watchers and ticket links / merges
- Field-service integration — push external work orders to Salesforce, ServiceNow or custom systems
- CSAT surveys, agent dashboards and 90-day rolling trend reports with PDF export
Bookings, venues & facilities
- Venue and facility catalogue with capacity, slot duration, opening hours and pricing
- Member booking wizard with calendar availability, group bookings and multi-slot reservations
- Activity-based bookings with instructor assignments, skills and class scheduling
- Organizer portal for venue managers — approve, reject, edit and view per-day revenue
- Booking lifecycle audit trail covering pending, confirmed, completed and cancelled states
- Per-venue cancellation policies and configurable advance-booking windows
Companies, vendors & compliance
- Self-service company portal for security firms, FM contractors, plumbers, event organisers and retailers
- Per-company employee directory, contacts, documents and assignment scopes
- Document categories with expiry tracking — trade licence, insurance, VAT, service licences
- Vendor contracts with period, monthly fee, SLA percentage and service category
- Per-company compliance dashboards — verified, pending, expiring at a glance
- Type-aware role catalogues — plumbing companies see plumbing roles, security companies see security roles
Operations, patrol & shifts
- Operational areas, points and stations modelled three deep — gate, zone, booth / scanner / desk
- QR-driven patrol routes with target windows, on-time / late tracking and skipped-checkpoint alerts
- Shift templates with bulk generation, swap requests and manager approvals
- Guard check-in / check-out with late-start and no-show flags surfaced to admins
- Employee SLA dashboard — patrol completion, breach types, per-employee rankings
- Daily background sweep computes breach rows for long-range trend analysis
Ready to see Connect in action?
Tell us what you're trying to solve and we'll walk you through how AIONEUX Connect could work for your organisation — demo, pricing and a tailored rollout plan.