Field operations
FMCentric
by AIONEUX.
A work order and field operations platform for facilities management, property operators, security firms and contractor businesses — dispatch, mobile execution, planned maintenance and SLA reporting in one system.
6
Modules
6
Highlights
1
Platform
Built for the teams that feel this every day.
Built for facilities management firms, property operators, security service companies, MEP contractors and utility maintenance providers that coordinate technicians and contractors in the field across multiple sites every day.
Category
Field operations
Modules
6 connected
The problem we solve
Field jobs still flow through phone calls, WhatsApp messages and paper work orders — with no clear visibility on which job is where, who's working on it or whether SLA is at risk. Supervisors spend hours chasing updates, customers escalate because they can't see status, and finance can't bill accurately. FMCentric replaces all of it with a digital work-order spine — every request, dispatch, photo, signature, part and minute is captured against the job.
The shape of FMCentric in six lines.
A quick read of what makes this product different. Each line below maps to deeper detail in the next chapter.
Digital work-order spine across reactive, planned and project work
Mobile-first technician app with offline mode for sites with poor connectivity
Drag-and-drop dispatch board with skills, availability and location-aware routing
Planned and preventive maintenance schedules with auto-generated work orders
Inspections, permits-to-work and HSE checklists with photo and signature capture
Real-time SLA dashboards, costing per job and customer self-service portal
6 connected modules. One platform.
// platform.modules
Each module below ships with AIONEUX FMCentric. They share data, identity and audit so you don't end up integrating yourself.
Work order lifecycle
- Reactive, planned, project and emergency work types with distinct workflows
- Configurable status flow — created, dispatched, en-route, in-progress, on-hold, completed, invoiced
- Multi-site, multi-asset, multi-trade jobs with parent / child work-order linkage
- Customer, contract and SLA association captured at job creation
- Approvals for spend, scope changes and additional visits
- Full audit trail per job — every transition, edit and message timestamped
Planned & preventive maintenance
- PPM schedules per asset, asset class or location with recurrence patterns
- Auto-generation of work orders ahead of due dates with lead-time controls
- Task templates with checklists, parts, labour estimates and HSE requirements
- Calendar view of upcoming PPMs with workload and conflict visibility
- Compliance reporting — completed-on-time, missed, overdue per contract
- Statutory inspection schedules — fire, lift, HVAC, generator, water tank
Dispatch & mobile workforce
- Drag-and-drop dispatch board with skills, certifications and territory matching
- Map view with technician GPS, job pins and route optimisation
- Mobile app for technicians — job details, navigation, photos, signatures, parts
- Offline mode — work captured on-site syncs when connectivity returns
- Time tracking with travel, on-site, break and idle states
- Subcontractor portal for assigning, dispatching and receiving updates from external crews
Inspections, permits & compliance
- Inspection templates with weighted scoring, photo evidence and pass / fail criteria
- Permit-to-work — hot work, working at height, confined space, electrical isolation
- HSE checklists, risk assessments and method statements attached to jobs
- Auto-flagging of failed inspections into corrective work orders
- Digital signatures from technician, supervisor, customer and approver
- Audit-ready records exportable as PDF for client or regulator submission
Asset register & spare parts
- Hierarchical asset register — site, building, system, equipment, component
- Asset metadata — make, model, serial, install date, warranty, supplier
- QR / barcode tagging for instant on-site asset lookup
- Spare parts inventory with stock levels, reorder points and per-job consumption
- Asset history — every job, inspection, breakdown and cost ever raised against it
- Lifecycle analytics — MTBF, MTTR, total cost of ownership per asset
Costing, SLA & reporting
- Per-job costing — labour, parts, sub-contractor, travel, mark-up
- SLA tracking against contractual response and resolution targets
- Customer billing — fixed-fee contracts, time-and-materials and project invoicing
- Customer portal with live job status, photos, signatures and historical reports
- Dashboards for operations, supervisors, account managers and clients
- Open API and webhooks for integration with ERP, accounting and IoT sensors
Ready to see FMCentric in action?
Tell us what you're trying to solve and we'll walk you through how AIONEUX FMCentric could work for your organisation — demo, pricing and a tailored rollout plan.